It has felt like an ice age but the ‘annus horribilis‘ that was 2020 is finally drawing to a close, and we are sure that you, like us, are glad to see it go.
As it is the season to be jolly, we wanted to take the time to wish you all well and hope that you have a happy and more importantly Covid-safe festive period.
Also, we have some news we wanted to share with you. We have some updates about the interesting trends in computer support services that will be emerging in 2021.
How Computer Support Will Develop In 2021
IT is always changing at a rapid pace. 2021 will be no different with many new technologies developing over the next year. Especially around the subject of remote working and keeping safe online.
Let’s take a look at how these new trends will change the landscape of customer IT support.
1. Remote IT Computer Support
With working at home now becoming a priority for most, expect to see a growth in remote IT Support services. This is a support service that can provide you with technical advice and help from the comfort of your own home.
Our remote IT support service has been more essential than ever this year due to the Covid-19 outbreak. We have been able to help more people remotely than ever before.
The service ensures that in the event of a PC problem, you do not need to take your PC into a local shop. All you need is an internet connection to get online with one of our experienced support team members who can help you solve your problem from home.
2. Supporting Home Business Environments
As more and more of us are working from home, the importance of a well-connected home office has become rapidly evident this year. The homeworking trend will continue in 2021 and an effective work environment will be paramount.
Our WiFi installation service has been helping customers to design home and business networks for a range of needs.
The service helps you save time, money and increase productivity. All this through designing a wireless network that suits your individual space.
Some of our customers’ concerns have included:
- Network security
- How to monitor network activity
- How to put the best network together for your business and home
Whatever the query, we have been able to help.
3. Mobile First
2021 will be the year of putting mobile services first. Mobile technology has been a growing trend in customer support services for several years now.
We first saw it develop in web design with user experience and usability becoming essential on mobile devices. Now again, its importance is highlighted with a push towards mobile working.
More and more people use their mobile devices as their primary business device these days. Providing mobile support and security for their services will be a key priority for businesses in 2021.
A measure of your success will be the effectiveness of your mobile channels.
4. Increased Cloud Computing
Cloud computing has been a rising star for the last 10 years but next year it will be top of every IT Manager’s priority list.
Greater security is a key concern again with the new normal meaning that more of us will rely on online services to work from anywhere.
Spam emails are a big area for improvement in cloud email services, with over 320 billion junk mails still received every day.
In 2021, we would encourage all of our customers to look into upgrading their business email service to help combat junk mail.
This year saw Gmail’s spam filters fail dramatically allowing NSFW material and malicious content delivered straight into people’s mailboxes.
By upgrading to a robust enterprise-level cloud-based email service like Office 365 you can sleep at night knowing that your email is backed up and secure.
5. Global Cybersecurity Crackdown
The scam business is booming. More business than ever is taking place online in 2020; the hackers have been keeping themselves very busy. Trends suggest that this will increase in 2021 with the push for more digital services.
To help keep you safe online, we have been posting great advice all year to help in the fight against scammers.
Additionally, 2021 will see an increase in Cybersecurity standards and certifications. One such scheme is the government-backed ‘Cyber Essentials Certification for Businesses’.
The Cyber Essentials scheme teaches professionals how to prevent and deal with the more common cyberattacks. The Cyber Essentials Plus certification also qualifies to carry out a technical on-site analysis.
We currently hold this certification and can help you prepare your business to defend against online threats.
6. Service Personalisation
People love it when services are tailored to their specific needs and when communication is targeted at them as a person rather than just a number.
Personalisation is a trend that will really begin to boom in 2021 with customer support personnel reaching out to customers through a whole range of new channels.
You could be looking at speaking with a support engineer via WhatsApp or Facebook Messenger in the future. Services will become designed around the customer’s preferences and online hangouts.
Customers will have more choice in how and when they are contacted and what information they share with businesses online.
Love it or hate it, hyper-personalised services will be here to stay in 2021.
7. Conversational Artificial Intelligence (AI)
As we hurtle towards an uncertain technological future, AI continues to develop at a startling pace. One trend that will continue to grow in 2021 will be the rise of the chatbot.
Next year will see more human-like interactions from chatbots as they continue to grow and learn from our behaviours.
However, no real guidelines exist yet. There are still many unanswered questions surrounding how we should be treating AI and how it should be treating us.
This will be an interesting trend to watch develop over the coming year. One thing is for sure, you will likely have a conversation with a robot next year!
2021: The Year Of Computer Support
2021 is shaping up to be an interesting year in technology, and we look forward to working with you and helping you achieve your computer support goals.
Above all else, we wanted to take this opportunity to wish all of you a Merry Christmas and a healthy and happy New Year.
If you enjoyed this article please take a moment to leave a comment down below and tell us about which trends you are most looking forward to in 2021.